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  • Kae Lena Nuique

How To Incorporate Humor in Customer Service

Commonly, customer service agents are chained to a script, which is the reason why some of them sound like a humorless machine. However, with the advent of technology today, you may really end up talking to one. Customer service has grown drastically over the years that artificial intelligence has replaced human interaction. This change made customer service less labor-intensive, which has left many people wanting the human side of service even more.

To be successful, having good customer service is a must. You can achieve this with humor. The secret is knowing when and how to use it to get exceptional results.

Here are a few ways on how you can develop humor in customer service.

Just be yourself. It will make the process smooth and straightforward. If you try to become someone that you’re not, you’re more likely going to make the conversation awkward. If you try to force the conversation toward humor, it will only make you sound unprofessional.


Make sure to stay away from inappropriate humor, especially when discussing death, mental health, or anything serious. Try to put yourself in your customer’s shoes and think about what kind of humor best suits the given situation.


Remember to be kind. Other customers might take it the wrong way, but kindness will help you get to your point.

When used correctly, humor can help ease situations and forge relationships between people. However, it can also be harmful to your business. That’s why it’s important that humor is well-placed and well-timed for it to be successful.


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