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  • Kae Lena Nuique

Things To Consider When Choosing a BPO Company

Outsourcing has been around for years, helping companies of different sizes with their operations and other business functions. It doesn’t only help companies cut their costs, but it also allows them to target new markets and tackle new projects right away.

However, when you decide to outsource, you have to remember that not every BPO company can give you the results you want. Make sure to do your research, because if you end up partnering with the wrong BPO company you will only be wasting your time, money, and effort. Selecting the right BPO is always the tough part. This is especially true for startups that are still new to outsourcing. BPOs come in different sizes and operate from different locations. Whether you’re outsourcing onshore or offshore, the principles below apply.

So, how will you know if you’re choosing the right BPO company for your business?

What do people say about them? When selecting a BPO company for your business, consider what their former employees and business partners say about them. Testimonies give you a glimpse of what it would be like working with them. Check online reviews on their website or even on social media. Glassdoor is helpful when it comes to providing insights on how companies operate and treat their employees. The Better Business Bureau also provides business testimonies and reviews.

What do they offer? When choosing a BPO, one of the very first things you should know is the services they offer. If they don’t have what you’re looking for, it’s best that you consider your other options. However, it’s best to work with a BPO company that specializes in one or more services to avoid the need of hiring another company, which will only be a hassle on your end.

What are their working hours? When selecting possible BPO companies to partner with, make sure to check whether their operating hours match your business. Choosing a vendor that has similar working hours with your company makes it more efficient and convenient for you to manage your offshore staff and schedule meetings with them. Better yet, find companies that operate 24/7 to allow more flexibility in coverage. Most outsourcing companies in the Philippines operate ‘round the clock. So, it might be helpful to look for vendors in the area.

These are only some of the things that you should remember when choosing a BPO for your company. Always consider the services they offer to see if they meet the specific requirements of your business. Take a few loads off your company and start outsourcing today.


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